Refund and Returns Policy

Return & Refund Policy – GhaziBicycle.com

At GHAZI Bicycle & Spare Parts Trading LLC, we value customer satisfaction and aim to provide a fair and transparent shopping experience. Please read our return and refund policies carefully.

Return Policy

• Eligibility: Returns are accepted within 7 days of delivery for unused, unopened, or defective products.

• Exceptions:

  • Electric vehicles (e-scooters, e-bikes, mopeds, tuk-tuks) and customized products are not eligible for return, unless they arrive defective or damaged.

• Process:

  1. Customers must contact us through Email or WhatsApp with order details and the reason for return.

  2. Returned items must include the original invoice, packaging, and all accessories/manuals.

• Inspection: Products will be inspected upon return. Refunds or replacements will only be processed after quality verification.

• Return Shipping Costs:

  • Customers are responsible for return shipping costs.

  • If the item is defective, damaged, or the wrong product was delivered, GHAZI Bicycle will cover the return shipping.

Refund Policy

• Processing Time: Refunds are issued within 7–10 business days after return approval or order cancellation.

• Payment Method: Refunds are processed via the original payment method (Cash, Bank Transfer, Tamara Payments, Credit/Debit Card, or Cheque).

• Eligibility for Refunds:

  • Products confirmed as defective.

  • Orders where the wrong item was delivered.

  • Orders canceled before dispatch/shipping.

• Non-Refundable Cases:

  • Used or damaged products caused by the customer.

  • Products returned without original packaging or missing parts.

  • Customized or special-order items (unless defective).

Contact Information

• Email : info@ghazibicycle.com 
• Phone/WhatsApp: +971 56 820 9314
• Address: Ghazi Bicycle, Shop No. 24, Dubai International City – Morocco Cluster, Dubai